Volunteer Policies

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Each volunteer agrees to adhere to these standards.

HIPAA: (Health Insurance Portability and Accountability Act) Standards:

Confidentiality means protecting a patient’s privacy and sharing patient business only with those who have a need to know. The “need to know” is defined as the need to have information to perform your job as a volunteer. Confidential patient information includes, but is not limited to: patient’s participation in ASSIST, personal information (name, phone #, date of birth, etc.), medical and financial information, quality assurance and quality improvement information, and risk management data. By signing below you are agreeing to maintain absolute confidentiality of all ASSIST information. This expectation pertains to patient as well as their family members (including children, parents, spouses, siblings.) All patient information a volunteer receives will be turned back in to the ASSIST office when the Care Receiver is discharged. Any breach of confidentiality is grounds for corrective action.

DRESS CODE:

We ask that volunteers dress in a neat, clean and modest manner. One way to check the appropriateness of your attire is to determine if you can bend, kneel, reach and move around with ease and modesty. Volunteers are asked to always wear a name tag identifying them as an ASSIST volunteer.

DEPENDABILITY:

Once you become an ASSIST volunteer we depend on you to help fulfill the “Plan of Action” for the Care Receiver. We are short-handed when you don’t make an assigned visit or complete a task with a Care Receiver. If you must miss an assignment due to illness or emergency, please notify the ASSIST Director as soon as possible so we can make every effort to meet the needs of the Care Receiver.

CORE VALUES:

  • ASSIST is committed to assuring that both clients and volunteers are treated with respect.
  • ASSIST employees and volunteers are motivated by love and compassion within a network of healthy boundaries.
  • ASSIST employees and volunteers will continually grow in the knowledge and capacity to connect clients with the resources they need to regain their health and independence. We do not personally provide transportation, medical care, meals or home care.
  • ASSIST employees and volunteers are committed to loving our neighbors without judgment or prejudice.

 

PROHIBITED ACTS OF KINDNESS:

While we appreciate kind and generous hearts, we require that volunteers agree not to engage in activities that may make the Care Receiver dependent upon ASSIST or the volunteers. Our role is to connect Care Receivers with resources, not to provide them ourselves. Please remember that we are not rescuers; our goal is to help the Care Receiver achieve independence. We do not personally provide meals, housing, medical care, transportation, loans, gifts, or other provisions. Volunteers are prohibited from receiving personal items, household items or money from the Care Receiver. Our services are free and receiving gifts can negate that concept. There are a few exceptions. If a patient makes you something or offers a small, inexpensive gift as a thank-you, it is OK to receive it. (Some patients NEED to be able to say thank-you in this way.) Please notify the ASSIST Director to report all gifts received.

TRAINING:

All ASSIST volunteers agree to complete an initial 4-hour training program and attend monthly training meetings. If an emergency comes up and you cannot attend the monthly meeting you must notify the ASSIST Director in advance.

REPORTING:

Volunteers agree to keep a record of all contact with the Care Receiver noting dates and actions taken. Specific reporting is important. For example instead of reporting, “I called the Care Receiver” it is better to be more specific. “I called the Care Receiver to find out if she had completed her paperwork for the Medicaid application. She said she still needed to pick up her bank statements, so I set up an appointment to visit her next week to complete this application.”

EXAMPLES OF CONNECTIONS WE FACILITATE:

ASSIST volunteers offer a wide variety of services that may include, but are not limited to, the following:

  • Provide a listening ear to understand the Care Receiver’s concerns
  • Research available resources and connect the Care Receiver to new resources
  • Organize a system for tracking and paying medical bills
  • Connect the Care Receiver to energy assistance programs
  • Review the referring medical teams “needs” list to understand their concerns for their patient.
  • Link the Care Receiver to programs like Meals on Wheels, Agency on Aging services, Food Stamps or Medicaid, Eagle Transit transportation services, Veteran’s services or grocery and prescription delivery programs